Service Delivery Manager, dnata Airport Operations - Emiratisation

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role manages airport service delivery for dnata, ensuring safe, efficient and consistent ground-handling operations. Requirements typically include a bachelor’s degree or relevant operational experience, strong knowledge of airport or aviation processes, leadership capability, and excellent communication and problem-solving skills. Experience managing teams, service-level agreements, operational performance, customer satisfaction and health and safety is highly desirable. The Emiratisation designation indicates that the position is intended for a UAE national. The successful candidate is expected to monitor performance, coordinate with airline and airport stakeholders, resolve service issues, improve processes and maintain compliance with company and regulatory standards. Flexibility to work shifts, weekends and public holidays is likely essential.

About the employer

dnata is a major global air-services provider and part of the Emirates Group. It delivers ground handling, cargo, travel, catering and airport hospitality services across numerous countries. In the United Arab Emirates, dnata supports airlines and airports through passenger handling, ramp operations, baggage services, aircraft turnaround coordination and other specialist functions. Its work is closely connected with the Emirates Group’s emphasis on safety, operational reliability, customer service and international standards. Employees generally work in fast-moving environments where teamwork, punctuality, regulatory compliance and clear communication are important. The group offers opportunities across airport operations, aviation support, technology, corporate functions and management. As an organisation operating around the clock, many operational positions involve shift work and coordination with airlines, airport authorities, suppliers and government agencies. This vacancy’s Emiratisation focus supports the development of UAE national talent within the aviation and transport sector.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest aviation, logistics, technology, hospitality and professional-services job markets. The country is multicultural, modern and generally welcoming, while local customs and Islamic traditions should be respected. Lifestyle options range from beaches, desert activities and shopping to international restaurants, sports and cultural attractions. Dubai is fast-paced and highly international; Abu Dhabi is often quieter and more family-oriented. Most expatriates need employer-sponsored residence and work visas, while UAE nationals may access roles created under Emiratisation programmes without expatriate sponsorship requirements. Employers commonly arrange visas, medical testing and Emirates ID procedures, but contracts should be checked carefully for housing, insurance, flights and relocation support. Living costs, especially rent, can be high. Public transport is strongest in Dubai and Abu Dhabi, and air-conditioning is essential during the hot summer months.