Duty Manager (Front Office)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily front-office operations, ensuring smooth arrivals, departures, guest services, room coordination and complaint resolution. Requirements typically include a diploma or degree in hotel management, several years of front-office or supervisory experience, strong knowledge of hotel systems and excellent spoken and written English. Shangri-La would expect a confident, guest-focused leader who can make sound decisions under pressure, coach colleagues, coordinate with other departments and maintain high service standards. The role usually involves shift work, weekends and public holidays. Experience in an international luxury hotel, additional languages and familiarity with Singapore’s hospitality market would be advantageous.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is recognised for personalised Asian-inspired hospitality, attentive service and comfortable, high-quality accommodation. Shangri-La Singapore is a well-established luxury hotel located near Orchard Road and is known for its extensive facilities, restaurants, gardens, event spaces and strong focus on guest experience. Employees typically work in a multicultural environment with opportunities to develop careers across hotel operations and the wider Shangri-La group. Service excellence, professionalism, teamwork and genuine care for guests are central to the company’s workplace expectations.

Working in Singapore

Singapore is a compact, modern island city-state with excellent public transport, high personal safety and a multicultural population influenced by Chinese, Malay, Indian and international communities. Hospitality, tourism, restaurants, events, aviation, finance, technology and healthcare provide regular employment opportunities. The lifestyle is convenient but relatively expensive, especially for rent; public housing and shared accommodation can reduce costs. English is widely used at work, while Mandarin, Malay and Tamil are also official languages. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and role. Employers usually manage the application, and approval is not automatic. New arrivals should budget for accommodation deposits, transport, insurance and daily expenses, and verify employment terms before relocating.