Senior Sales Manager (MICE)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior Sales Manager (MICE) is responsible for winning and managing meetings, incentives, conferences and exhibitions business for Shangri-La in Indonesia. Requirements typically include a diploma or degree in hospitality, business or marketing, several years of hotel sales experience, and a strong background in MICE, corporate accounts and event contracting. Excellent communication, negotiation, presentation and relationship-building skills are essential, along with commercial awareness and knowledge of the local market. The candidate is expected to achieve revenue targets, develop new accounts, maintain relationships with event planners and travel partners, prepare proposals, coordinate with hotel departments, and ensure successful event delivery. Flexibility, professionalism, strong English and Indonesian communication skills, and willingness to travel are likely to be expected.

About the employer

Shangri-La is a leading luxury hospitality group founded in Asia and recognised for its distinctive service, warm hospitality and high-quality hotels and resorts. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations, including city hotels, beach resorts and business-focused venues. Shangri-La properties commonly provide accommodation, restaurants, wellness facilities, conferences and events, making MICE sales an important commercial function. Employees generally work within an international hotel environment that values guest satisfaction, teamwork, integrity and professional development. Benefits may vary by property and can include service charge, meals, insurance, accommodation support, training and staff-rate travel privileges. In Indonesia, Shangri-La has established operations serving corporate, government, leisure and event customers, with a strong emphasis on personalised service and long-term client relationships.

Working in Indonesia

Indonesia offers opportunities across Bali, Java, Lombok and other tourism islands, especially in hotels, resorts, events, food and beverage, sales and guest services. Bali is the most internationally oriented and popular with expatriates, while Jakarta and other Java cities provide stronger corporate and MICE markets. Indonesian culture values courtesy, community, religious diversity and respectful communication; learning basic Bahasa Indonesia is highly beneficial. Lifestyle ranges from busy urban living to relaxed coastal communities, with generally warm weather and varied living costs. Foreign nationals normally need an employer-sponsored work permit and appropriate limited-stay visa, arranged before commencing employment; requirements can change, so official immigration guidance is essential. Relocation planning should cover housing, health insurance, tax, transport and local registration. Employers may assist with permits, accommodation or flights, but packages differ and should be confirmed in writing.