Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, service standards, financial performance, and departmental coordination. Candidates typically need a degree in hotel management or a related field, substantial experience in luxury hospitality, and a strong background in rooms, food and beverage, or resort operations. The role requires confident leadership, commercial awareness, excellent communication, and the ability to manage multicultural teams. The successful candidate is expected to be visible to guests, resolve operational issues promptly, coach department heads, maintain Shangri-La standards, and contribute to business planning and revenue growth. Flexibility, sound judgment, professionalism, and a genuine commitment to guest service are essential.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, high service standards, and well-established luxury brands including Shangri-La Hotels and Resorts, Kerry Hotels, JEN, and Traders. Its Philippine properties operate in prominent destinations such as Manila, Cebu, and Boracay, serving both leisure and business travelers. Shangri-La places strong emphasis on personalized guest experiences, employee development, sustainability, and operational consistency. A Resident Manager can expect a structured international environment, close collaboration with senior leaders, and responsibility for maintaining service quality across multiple departments. Compensation commonly includes accommodation or housing support, meals, insurance, leave benefits, and performance-related incentives, depending on the property and employment package.

Working in Philippines

The Philippines offers varied hospitality opportunities across Luzon, Cebu, Boracay, Palawan, and other island destinations. Resort managers, chefs, front-office leaders, engineers, wellness professionals, and food-and-beverage specialists are regularly sought by international hotel groups. Filipino culture is welcoming, family-oriented, and community-minded, with English widely used in business and tourism. Lifestyle differs by location: Manila is energetic and urban, Cebu combines city conveniences with beaches, while Boracay and Palawan offer a slower resort setting and strong outdoor activities. Employees should expect tropical weather, traffic in major cities, and occasional typhoons. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, while local hires must meet Philippine employment requirements. Relocation packages may include housing, flights, medical coverage, and meals, but these should be confirmed in writing. Research local costs, banking, healthcare, transport, and accommodation before accepting an offer.