Sales & Marketing Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales & Marketing Coordinator supports the hotel’s commercial team with sales administration, marketing activities, client communication, promotional campaigns, event coordination and preparation of reports. Candidates are generally expected to have a diploma or degree in hospitality, business, marketing or a related field, together with strong organisation, communication and computer skills. Previous hotel, tourism or sales experience is advantageous. The role suits someone who is proactive, detail-oriented and comfortable managing several deadlines. The successful candidate should present a professional image, work well with different departments, understand customer needs and contribute positively to revenue generation and guest engagement. Fluency in English is normally required; additional languages and knowledge of the Malaysian market are useful.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and city properties across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for personalised service, comfortable accommodation, extensive dining options and resort experiences. Shangri-La properties in Malaysia serve both leisure and business travellers and often include restaurants, meeting facilities, wellness services and recreation activities. Employees typically work in a multicultural environment where guest care, teamwork, presentation and service consistency are highly valued. A Sales & Marketing Coordinator would normally support the property’s efforts to attract guests, corporate accounts, events and travel partners through administration, communication and promotional work. Benefits can vary by property but may include staff meals, uniform, training, service benefits and discounted stays, subject to the employment offer.

Working in Malaysia

Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, events and retail, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and coastal resort areas. Langkawi is a popular island destination with a relaxed lifestyle, beaches, rainforest, water activities and a sizeable hospitality community. Penang combines island living with a strong food scene, heritage culture and a more urban working environment. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in tourism workplaces. Living costs are generally moderate, although island accommodation can be higher in peak seasons. Foreign employees normally need an employer-sponsored Employment Pass, and the company must complete the relevant immigration process before work begins. Dependants may require separate passes. Candidates should confirm salary, housing, transport, medical cover and relocation assistance directly with the hotel.