Events and Operations Assistant Manager, Family Experience

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The role supports the planning, delivery and daily operation of family-focused experiences at Shangri-La Singapore. Candidates should have experience in hospitality, events, guest activities or family entertainment, with strong organisational and communication skills. The position requires coordinating programmes, managing schedules and vendors, supervising activities, maintaining safety standards and working closely with hotel departments. The successful candidate is expected to be guest-focused, energetic, creative and confident when engaging children and families. Leadership ability, attention to detail, problem-solving skills and flexibility to work weekends, public holidays and varying shifts are important. Experience in a luxury hotel or resort environment, together with knowledge of child-safety procedures, would be advantageous.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. The group is known for warm Asian hospitality, personalised service and high standards across accommodation, dining, wellness and family experiences. Shangri-La Singapore is a large luxury hotel set in extensive tropical gardens near Orchard Road. It offers guest rooms and suites, restaurants, event facilities, recreational amenities and family-oriented programmes. The hotel serves leisure travellers, families, business guests, weddings and corporate events. Employees typically work in a multicultural environment with opportunities to develop careers across hotel operations and the wider Shangri-La network. The company places emphasis on service excellence, teamwork, professional development and creating memorable guest experiences.

Working in Singapore

Singapore is a compact island city-state with strong opportunities in hospitality, tourism, events, retail, technology and finance. Hotels frequently recruit for guest services, food and beverage, housekeeping, events, wellness and management roles, although competition can be high. The culture is multicultural, organised and fast-paced, with English widely used at work alongside Mandarin, Malay and Tamil. Lifestyle benefits include excellent public transport, safe neighbourhoods, diverse food, shopping, beaches and easy travel around Southeast Asia. Singapore is modern and convenient, but accommodation and daily expenses can be expensive. Foreign professionals generally need an employer-sponsored work pass, such as an Employment Pass or S Pass; eligibility depends on salary, qualifications and experience, and rules can change. Employers commonly advise on applications and relocation, but candidates should confirm current requirements with Singapore's Ministry of Manpower. Settling in is straightforward, though budgeting carefully is important.