Human Resources Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Human Resources Supervisor supports daily HR operations, including recruitment, onboarding, employee relations, attendance, payroll coordination, training administration, and compliance with Indonesian employment regulations. Candidates are generally expected to have a diploma or degree in human resources, business administration, or a related field, along with several years of hotel or service-industry experience. Strong communication, organization, confidentiality, and problem-solving skills are essential. Experience with HR systems, Indonesian labor regulations, and multicultural workplaces is advantageous. The successful candidate should be approachable, fair, service-minded, and able to work effectively with department managers and employees in a busy luxury-hospitality environment.

About the employer

Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for personalized service, premium facilities, restaurants, wellness offerings, and strong attention to guest experience. In Indonesia, Shangri-La has operated high-end hotels serving business travelers, leisure guests, groups, and events. The company typically promotes values centered on hospitality, respect, teamwork, service excellence, and professional development. An HR Supervisor working for Shangri-La would help maintain a positive employee culture while ensuring that recruitment, employee support, training, records, and workplace practices meet both company standards and Indonesian legal requirements.

Working in Indonesia

Indonesia offers hospitality opportunities across Java, Bali, Lombok, Sumatra, Sulawesi, and other islands. Java, especially Jakarta, has strong demand for hotel, corporate, events, and business-services professionals, while Bali and Lombok offer resort, wellness, food-and-beverage, and tourism roles. Indonesian workplace culture generally values respect for seniority, collaboration, modesty, and relationship building. Lifestyle varies widely: Jakarta is busy and urban, Bali is more tourism-focused and international, and smaller islands offer a quieter pace but fewer services. Foreign employees normally need employer sponsorship and an appropriate work permit and stay visa; working on a tourist visa is not permitted. Relocation packages may include accommodation, transport, meals, insurance, or flights, but these should be confirmed in the offer. Learn basic Indonesian, check local costs, and review contract, tax, healthcare, and housing arrangements before moving.