Service Associate - F&B Waiter/Waitress (Valley Wing Summit Room)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate will provide friendly, efficient food and beverage service in the Valley Wing Summit Room at Shangri-La Singapore. Duties typically include welcoming guests, taking and serving orders, preparing tables, handling billing, maintaining service standards, and keeping the dining area clean and well presented. Candidates should have customer-service experience, preferably in a luxury hotel or restaurant, strong communication skills, a pleasant and professional manner, and good knowledge of food and beverage service. Flexibility to work shifts, weekends, and public holidays is expected. Attention to detail, teamwork, physical stamina, and the ability to remain calm during busy periods are important. Knowledge of English is normally required; additional languages are advantageous.

About the employer

Shangri-La Singapore is a luxury five-star hotel located near Orchard Road and is part of Shangri-La Group, an international hospitality company founded in Asia. The hotel is known for its extensive gardens, elegant accommodation, restaurants, event facilities, and personalised service. Its Valley Wing offers an especially exclusive guest experience, with premium rooms, suites, lounges, and dedicated services. Shangri-La places strong emphasis on guest satisfaction, professional standards, teamwork, and employee development. Staff may benefit from training, hotel discounts, meals or allowances, and opportunities to progress within the group, although benefits depend on the employment contract. The property serves leisure travellers, business guests, families, and event customers, creating a multicultural and fast-paced working environment for hospitality professionals.

Working in Singapore

Singapore is a compact, highly developed island city-state with strong opportunities in hotels, restaurants, tourism, aviation, retail, finance, technology, and healthcare. Hospitality employees work in a multicultural environment where punctuality, courtesy, cleanliness, and attention to detail are highly valued. The lifestyle is convenient and safe, with excellent public transport, diverse food, modern shopping areas, parks, and easy access to regional destinations. Accommodation can be expensive, particularly near central districts, so many workers live farther from the hotel or share housing. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, subject to current eligibility rules and quotas. The employer normally submits the application. Candidates should confirm salary, accommodation, medical coverage, working hours, rest days, and pass arrangements before relocating.