Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – Income Audit is responsible for reviewing and controlling daily hotel revenue, ensuring that income from rooms, food and beverage, events, and other outlets is accurately recorded and properly supported. Requirements typically include a degree or diploma in accounting, finance, hospitality, or a related field; hotel income-audit or accounting experience; strong Excel and reporting skills; and familiarity with hotel property-management and point-of-sale systems. The successful candidate is expected to identify discrepancies, maintain accurate records, meet reporting deadlines, protect financial controls, and work closely with Front Office, Food and Beverage, Revenue, and Finance teams. Integrity, attention to detail, organization, and clear communication are essential.

About the employer

Shangri-La Group is a prominent luxury hospitality company founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes Shangri-La Hotels and Resorts, Traders Hotels, Kerry Hotels, and JEN by Shangri-La. The group is known for personalized service, strong Asian hospitality values, and properties ranging from city hotels to beach and island resorts. In Indonesia, Shangri-La has operated high-end hotels serving business travelers, leisure guests, groups, and international events. Employees typically work in a structured, multicultural environment with formal service standards, training opportunities, and collaboration across operational and corporate departments.

Working in Indonesia

Indonesia offers hospitality, finance, tourism, culinary, wellness, and management opportunities, particularly in Bali, Jakarta, Batam, Lombok, and major resort destinations. Bali is popular with expatriates for its beaches, international community, wellness culture, and relaxed lifestyle, although traffic, seasonal demand, and housing costs can be challenging. Jakarta provides more corporate opportunities and urban conveniences, while Lombok and other islands offer a quieter resort setting. Indonesian culture values courtesy, community, family, and respect for local customs; modest dress and appropriate workplace etiquette are important. Foreign employees generally need employer sponsorship and the correct work and stay permits before starting employment. Candidates should confirm visa arrangements, tax obligations, medical insurance, accommodation, transport, and relocation support directly with Shangri-La. Learning basic Bahasa Indonesia is highly useful for daily life and workplace integration.