Service Associate - Finance (Accounts Receivable)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate – Finance (Accounts Receivable) supports the hotel’s finance team by recording and reconciling guest, company, and credit-card accounts; preparing invoices, statements, and reports; following up on outstanding balances; and maintaining accurate financial documentation. Candidates are generally expected to have a degree or relevant training in Accountancy, Finance, or a related field, along with strong numerical, organizational, and communication skills. Previous hotel, accounts receivable, or accounting experience is advantageous. Attention to detail, confidentiality, computer literacy, and familiarity with accounting systems are important. The successful candidate should be dependable, service-minded, able to meet deadlines, and comfortable coordinating with guests, departments, and external account holders.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. The group is recognized for warm Asian hospitality, high service standards, and professionally managed guest experiences. In the Philippines, Shangri-La operates established properties in locations such as Makati, Bonifacio Global City, and Cebu. Employees typically work in a structured, customer-focused environment with opportunities for training, cross-department exposure, and career development. Finance team members support the hotel’s daily commercial operations by ensuring accurate billing, collection, reporting, and compliance with internal controls.

Working in Philippines

The Philippines offers hospitality, finance, shared-services, and tourism opportunities, especially in Manila, Cebu, Boracay, Palawan, and major resort destinations. Workplace culture is generally relationship-oriented, courteous, and collaborative, with English widely used in business and hotels. Lifestyle varies from busy urban living in Manila to a more relaxed beach-oriented pace on islands such as Cebu, Boracay, and Palawan. Living costs depend heavily on location; Manila and central business districts are usually more expensive than provincial areas. Foreign nationals normally need an appropriate employment visa or permit arranged with employer support, while Filipino applicants can work without immigration sponsorship. Relocating workers should budget for housing, transport, health insurance, documentation, and possible security deposits. Research local regulations, climate, commuting conditions, and accommodation before accepting an offer.