Service Leader - HR

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader - HR supports the hotel’s Human Resources function by coordinating recruitment, onboarding, employee records, training administration, staff engagement and daily HR services. Candidates typically need a degree in Human Resources, Business Administration or a related field, along with hotel or service-industry experience. Strong communication, organization, confidentiality and interpersonal skills are essential. Familiarity with Philippine labor regulations, HR systems and Microsoft Office is advantageous. The successful candidate is expected to provide responsive support to employees and managers, uphold Shangri-La service standards, handle sensitive information professionally and contribute to a positive workplace culture. Flexibility, attention to detail and the ability to work in a fast-paced hospitality environment are also important.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. The group is recognized for warm Asian hospitality, high service standards and distinctive properties in both city and resort locations. In the Philippines, Shangri-La operates well-known hotels and resorts, including properties in Manila, Cebu and Boracay. Its workplaces typically offer opportunities across guest services, food and beverage, culinary operations, engineering, finance, sales and Human Resources. The company places strong emphasis on employee development, service excellence, professionalism and creating memorable guest experiences. Benefits and career progression can vary by property, position and employment contract, so candidates should confirm the specific package directly with the hiring hotel.

Working in Philippines

The Philippines is an archipelago with major employment centers in Luzon, Visayas and Mindanao. Hospitality opportunities are strongest in Manila, Cebu, Boracay, Palawan and other resort destinations, while related work is available in business services, retail, tourism and education. Filipino culture is generally welcoming, family-oriented and community-minded, with English widely used in workplaces. Island life can offer beaches, outdoor activities and a relaxed social atmosphere, although traffic, transport limitations and seasonal weather may affect daily living. Foreign employees normally need an employer-sponsored work permit and appropriate visa, while requirements vary by nationality and contract; local authorities should be consulted before travel. Relocating candidates should budget for housing, transport, health insurance and travel between islands. Salaries and living costs differ considerably between Manila and resort locations, so the employment offer should be reviewed carefully.