Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, service standards, financial performance, and departmental coordination. The role typically requires a degree in hospitality or business, substantial experience in luxury or upscale hotel operations, and proven leadership across rooms, food and beverage, and guest services. Strong communication, commercial awareness, problem-solving, and knowledge of international service standards are essential. Shangri-La expects a hands-on, highly professional leader who can motivate diverse teams, manage operational challenges, build guest relationships, and represent the property effectively. Flexibility, cultural sensitivity, and the ability to work shifts, weekends, and holidays are also expected.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for warm Asian hospitality, high service standards, premium accommodation, and extensive facilities including restaurants, meeting venues, spas, and recreational services. In the Philippines, Shangri-La operates prominent properties in destinations such as Manila, Cebu, and Boracay. The company places strong emphasis on guest care, employee development, operational excellence, and responsible business practices. A Resident Manager can expect a structured international environment, close collaboration with senior leadership, and responsibility for maintaining the property’s reputation, profitability, and service quality.

Working in Philippines

The Philippines offers hotel and tourism opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Hospitality professionals may find work in hotels, resorts, restaurants, cruise services, events, and travel operations, although senior roles generally require strong experience and an established professional network. Filipino culture is welcoming, family-oriented, and community-minded, with English widely used in business and tourism. Lifestyle varies from fast-paced urban living to relaxed beach communities; costs are generally lower than in many international cities, though prime resort areas can be expensive. Foreign employees usually need an employer-sponsored work permit and appropriate visa, commonly arranged with assistance from the company. Relocation planning should include housing, health insurance, transportation, banking, and tropical-weather considerations. Local employment rules and immigration requirements should be confirmed before accepting an offer.