Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B supports the daily operation of Sinfully, helping deliver warm, efficient and consistent food-and-beverage service. Candidates are generally expected to have hospitality or restaurant experience, strong knowledge of service standards, good communication skills and a professional, guest-focused attitude. The role involves supervising service associates, coordinating with the kitchen, handling guest requests and complaints, maintaining cleanliness and presentation, and supporting opening and closing procedures. Candidates should be well organised, adaptable, comfortable working shifts, and able to lead by example in a busy hotel environment. Previous experience in a luxury hotel, restaurant or similar operation is an advantage.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and Africa. Its properties are known for attentive service, attractive settings, high-quality dining and strong emphasis on guest comfort. In the Philippines, Shangri-La operates premium hotels and resorts in destinations such as Manila, Cebu and Boracay. Employees typically work in structured international environments with standards covering service, grooming, safety and operational quality. The group offers careers across rooms, food and beverage, culinary, wellness, engineering, finance and management. A Service Leader at Shangri-La would be expected to represent the brand through polished service, teamwork and genuine hospitality while helping create memorable dining experiences for local and international guests.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol and other resort destinations. Jobs are available in hotels, restaurants, cruise support, tourism, diving and events, with English widely used in the workplace. Filipino culture is generally warm, family-oriented and welcoming, and teamwork is highly valued. Island living can offer beaches, outdoor activities, affordable local food and a relaxed social lifestyle, although transport, internet and healthcare can be less convenient outside major cities. Foreign workers normally need an employer-sponsored work permit and appropriate visa, commonly arranged with support from the hiring company; working on a tourist visa is not permitted. Relocating staff should confirm accommodation, meals, transportation, medical coverage, service-charge policies and contract terms before accepting an offer. Costs vary significantly: resort islands may be more expensive than provincial areas, while Manila provides broader professional and lifestyle options.