Service Associate- Front Office (Receptionist)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate – Front Office supports hotel guests throughout arrival, check-in, stay and departure. Typical requirements include a diploma or relevant hospitality experience, good spoken English, professional communication skills and basic computer knowledge. Familiarity with hotel property-management systems is useful. The successful candidate is expected to provide warm, efficient and personalised service, handle reservations and guest requests accurately, manage payments or documentation when required, and resolve concerns politely. Flexibility to work shifts, weekends and public holidays is essential. Candidates should be well-groomed, dependable, culturally aware and comfortable working in a busy, international hotel environment.

About the employer

Shangri-La is a major luxury hospitality group originating in Asia and operating hotels, resorts and related properties across the world. Its portfolio is known for attentive service, comfortable accommodation, dining, wellness facilities and strong connections with local culture. Shangri-La properties in Indonesia serve both international visitors and domestic travellers, with operations commonly found in major business and leisure destinations. Employees generally work in multicultural teams and are expected to maintain high standards of guest care, professionalism and service consistency. Depending on the property and employment contract, benefits may include meals, uniforms, training, service charge participation, medical support and staff accommodation or assistance. The company offers career paths across hotel operations, including front office, food and beverage, housekeeping, engineering and management.

Working in Indonesia

Indonesia offers varied opportunities in hotels, resorts, restaurants, tourism, retail and business services, especially in Bali, Java, Lombok and the Riau Islands. Bali is the most internationally oriented destination, with a relaxed lifestyle, beaches, temples, ceremonies and a large expatriate community. Jakarta and other parts of Java provide more corporate and urban employment, while Lombok and other islands offer quieter resort living. Indonesian culture values politeness, community, modest dress and respect for religious traditions. Costs vary considerably: Bali resort areas can be expensive, while local neighbourhoods are more affordable. Foreign employees normally need an employer-sponsored work permit and appropriate limited-stay visa; working on a tourist visa is not permitted. Confirm current immigration rules, accommodation, insurance and relocation support with Shangri-La before accepting an offer.