Service Manager- F&B Service (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager will oversee daily operations of the Lobby Lounge, ensuring polished guest service, smooth workflows, accurate billing, beverage and food quality, and compliance with Shangri-La standards. Candidates typically need a hospitality or related qualification, several years of food and beverage experience, and previous supervisory or management exposure. Strong communication, leadership, problem-solving, organization, and customer-service skills are essential. The role requires flexibility to work shifts, weekends, and holidays, along with knowledge of restaurant procedures, staff scheduling, inventory control, and service recovery. The successful candidate is expected to coach employees, maintain a welcoming atmosphere, manage guest concerns professionally, and support revenue and quality targets.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The brand is recognized for warm Asian hospitality, refined service, high-quality dining, and distinctive destination experiences. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort in Manila, Edsa Shangri-La, and Shangri-La Mactan in Cebu. Employees generally work in a structured, service-focused environment with emphasis on guest satisfaction, professional presentation, teamwork, and continuous learning. The company offers opportunities across food and beverage, rooms, culinary operations, events, wellness, engineering, finance, and leadership, making it a strong employer for hospitality professionals seeking international standards and career progression.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, and other tourist destinations, especially in hotels, resorts, restaurants, events, and tourism services. Manila provides the broadest corporate and luxury-hotel market, while Cebu and resort islands offer a more relaxed lifestyle and strong seasonal demand. Filipino culture is friendly, family-oriented, community-minded, and respectful, with English widely used in workplaces. Living costs vary significantly: Manila is more expensive, while provincial and island locations can be cheaper, although transport and imported goods may cost more. Foreign nationals normally need an appropriate work visa or permit sponsored or supported by the employer; requirements depend on nationality and contract. New arrivals should confirm immigration rules, medical documentation, accommodation, taxation, and local employment conditions before relocating. Typhoons, humidity, traffic, and occasional power or internet disruptions should also be considered.