Front Office Staff (Reception)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Staff (Reception) welcomes guests, handles check-in and check-out, manages reservations and guest requests, provides information, processes payments, and supports a smooth arrival and departure experience. Candidates typically need a hospitality-related qualification or relevant hotel experience, strong English communication skills, a friendly and professional manner, and confidence using reservation or property-management systems. The role requires attention to detail, personal presentation, flexibility for shifting schedules, and the ability to remain calm while resolving guest concerns. Experience in an international hotel or resort is advantageous. Shangri-La expects employees to deliver warm, personalized service and maintain high standards of confidentiality, accuracy, teamwork, and guest satisfaction.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is recognized for its welcoming Asian hospitality, high service standards, distinctive properties, and focus on creating memorable guest experiences. In the Philippines, Shangri-La operates well-known hotels and resorts, including properties in Manila, Cebu, and Boracay. Employees typically work in a multicultural environment and receive exposure to international hotel operations, structured service procedures, guest-relations practices, and career development opportunities. Benefits vary by property and position but may include service charge, meals, uniforms, healthcare coverage, staff discounts, training, and accommodation or transport support for selected resort roles.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Hotels, restaurants, cruise operations, tour companies, and wellness businesses regularly recruit front-office, food-and-beverage, housekeeping, and guest-relations staff. Filipino culture is warm, family-oriented, sociable, and strongly service-minded, while English is widely used in tourism and business. Island living can offer beautiful beaches, outdoor activities, relaxed communities, and lower everyday costs than many major international cities, although transport, healthcare access, internet quality, and seasonal weather vary by location. Foreign nationals generally need an employer-sponsored work authorization, commonly an Alien Employment Permit and an appropriate 9(g) work visa; requirements should be confirmed with Philippine authorities. Local applicants should prepare government identification, tax and social-security registrations, and standard hospitality documents. Secure employment and accommodation before relocating, especially in popular resort areas where housing can be limited.