Service Leader - F&B (Pool Bar)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Pool Bar) is responsible for supervising daily pool-bar operations, coordinating service, maintaining Shangri-La standards, and ensuring an enjoyable guest experience. Candidates typically need hospitality or food-and-beverage experience, strong English communication skills, knowledge of beverages and service procedures, and the ability to lead and coach a team. Experience in a luxury hotel, resort, or high-volume bar is advantageous. The role requires flexibility for shifts, weekends, and holidays, along with good organization, cash-handling awareness, grooming, and health-and-safety discipline. The successful candidate is expected to be hands-on, guest-focused, calm under pressure, and capable of resolving service concerns professionally.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Asia and known for its hotels, resorts, and distinctive Shangri-La service culture. Its properties operate across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La resorts in the Philippines are recognized for beachfront locations, full-service facilities, restaurants, bars, wellness offerings, and warm Filipino hospitality. The company places strong emphasis on guest satisfaction, employee development, teamwork, responsible operations, and consistent service standards. A food-and-beverage role with Shangri-La can provide experience in luxury resort operations, international guest service, beverage management, and supervisory leadership. Exact compensation, benefits, accommodation, and career progression depend on the specific Philippine property and employment contract.

Working in Philippines

The Philippines offers hospitality opportunities in destinations such as Boracay, Cebu, Palawan, Bohol, Siargao, and Metro Manila. Resorts commonly hire staff for food and beverage, front office, housekeeping, kitchens, recreation, wellness, and guest relations. Filipino culture is generally warm, family-oriented, community-minded, and welcoming, while English is widely used in hotels and workplaces. Island living offers beaches, diving, boating, tropical weather, and a relaxed social lifestyle, although transport, healthcare access, internet reliability, and seasonal weather vary by location. Filipino applicants usually need standard employment documents and local government registrations. Foreign nationals must obtain an employer-sponsored Alien Employment Permit and an appropriate work visa, commonly a 9(g) pre-arranged employment visa; working on a tourist visa is not permitted. Candidates should confirm salary, service charge, housing, meals, medical coverage, transportation, contract terms, and relocation support before accepting an offer.