Learning, Development, and Service Excellence Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning, Development, and Service Excellence Supervisor supports the hotel’s training strategy and service-quality standards. Typical requirements include a diploma or degree in hospitality, human resources, training, or a related field, along with several years of hotel experience and practical knowledge of learning programs, onboarding, coaching, and guest-service standards. The successful candidate should be confident facilitating training, assessing employee performance, coordinating development plans, maintaining accurate records, and working with department leaders to improve service delivery. Strong communication, presentation, organization, cultural awareness, and problem-solving skills are expected. Experience in a luxury hotel environment and familiarity with Shangri-La’s service culture would be advantageous.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, attentive personal service, and high standards across accommodation, dining, wellness, and guest experiences. Shangri-La properties generally place strong emphasis on employee development, service excellence, cultural understanding, and teamwork. In the United Arab Emirates, the group operates luxury hotels and resorts serving business travellers, leisure guests, families, and major events. Employees may receive benefits such as staff meals, medical insurance, annual leave, travel-related privileges, and accommodation or housing support, although conditions vary by property and contract. The organization offers career opportunities in hotel operations, food and beverage, finance, human resources, sales, engineering, and learning and development.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, including Dubai, Abu Dhabi, Sharjah, and Ras Al Khaimah. Hospitality creates substantial opportunities in luxury hotels, resorts, restaurants, events, tourism, wellness, and guest services, particularly for candidates with international experience. UAE workplaces are multicultural, professional, and strongly influenced by local Islamic customs; respectful dress, punctuality, and cultural awareness are important. Lifestyle ranges from busy city living and shopping to beaches, desert activities, water sports, and mountain escapes. Summers are extremely hot, while winters are comfortable and popular for outdoor activities. Most overseas employees require employer-sponsored residence and work visas, with the company commonly arranging medical checks, Emirates ID processing, and work authorization. Candidates should confirm salary, accommodation, transport, insurance, flights, probation terms, and gratuity before accepting an offer. Costs are highest in Dubai and Abu Dhabi.