Order Taker - In Room Dining

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Order Taker – In Room Dining is responsible for answering guest calls, accurately recording food and beverage orders, explaining menu items, confirming special requests, and coordinating with the kitchen and room service team for prompt delivery. Candidates should have hotel or restaurant experience, strong communication skills, good spoken English, and preferably Cantonese and Mandarin. Familiarity with telephone etiquette, point-of-sale systems, and basic food and beverage knowledge is beneficial. The role requires a courteous, attentive, and organized approach, with the ability to remain calm during busy periods, handle guest concerns professionally, and maintain Shangri-La’s service standards. Shift work, including evenings, weekends, and public holidays, is expected.

About the employer

Shangri-La is a luxury hospitality group founded in Asia and known for premium hotels, resorts, and exceptional personal service. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La hotels typically offer accommodation, restaurants, bars, meeting facilities, wellness services, and extensive guest experiences. In Hong Kong, the company is represented by prestigious properties including Shangri-La hotels on Hong Kong Island and in Kowloon. Employees are generally expected to demonstrate warmth, professionalism, cultural awareness, and attention to detail. The company places importance on guest satisfaction, teamwork, internal training, and career development. Working for Shangri-La can provide valuable international luxury-hotel experience, staff benefits, and opportunities to progress across food and beverage, rooms, and other hospitality departments.

Working in Hong Kong

Hong Kong is a compact, energetic city with opportunities in hotels, restaurants, finance, retail, technology, logistics, and tourism. Hospitality workers may find roles in luxury hotels, resorts, restaurants, clubs, and event venues, especially with English, Cantonese, or Mandarin skills. The culture blends Chinese traditions with international influences, and workplaces are generally fast-paced and service focused. Life offers excellent public transport, diverse food, shopping, hiking, beaches, and vibrant nightlife, although housing is expensive and space is limited. Hong Kong Island, Kowloon, and the New Territories each offer different lifestyles, while nearby islands provide quieter escapes. Foreign employees normally require an employment visa sponsored by their employer, and applicants must show relevant qualifications, experience, and a genuine job offer. Employers often assist with visa paperwork, but relocation costs, accommodation, and tax arrangements should be confirmed before accepting an offer.