Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager supports the smooth daily operation of the hotel, acting as the senior manager on duty and coordinating front office, housekeeping, food and beverage, engineering, and security teams. Candidates typically need hotel operations experience, strong guest-service skills, sound judgment, and good written and spoken English. A hospitality, tourism, or business qualification is advantageous. The role expects visible leadership, prompt handling of guest concerns, effective communication between departments, accurate reporting, and the ability to remain calm during busy periods or emergencies. Flexibility for rotating shifts, weekends, and public holidays is essential, together with professional presentation and a strong commitment to Shangri-La service standards.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other regions. Its properties operate under brands including Shangri-La, Kerry Hotels, JEN, and Traders. The group is known for personalized service, high-quality accommodation, dining, wellness facilities, and destination-focused guest experiences. In the Philippines, Shangri-La operates prominent properties such as Shangri-La The Fort, Manila and Shangri-La Mactan, Cebu. Employees generally work in multicultural environments where courtesy, attention to detail, teamwork, and genuine care for guests are highly valued. Career opportunities span hotel operations, food and beverage, culinary services, engineering, finance, sales, and corporate support.

Working in Philippines

The Philippines offers hotel and resort opportunities across Metro Manila, Cebu, Boracay, Palawan, Davao, and other tourism destinations. Common vacancies include front office, food and beverage, housekeeping, culinary, engineering, sales, and guest-relations roles. Filipino culture is warm, family-oriented, and community-minded, with English widely used in workplaces. Lifestyle varies from busy urban living in Manila to a more relaxed beach setting in Cebu, Boracay, or Palawan. Living costs depend heavily on the island and accommodation arrangements; major resorts may provide meals, transport, or staff housing. Foreign applicants generally need an employer-sponsored work permit and appropriate visa, while Filipino citizens can relocate domestically with standard employment documents. Candidates should confirm visa sponsorship, housing, medical requirements, contract terms, and local transportation before accepting an offer. Tropical weather, seasonal storms, and occasional infrastructure limitations should also be considered when relocating.