Sales Manager, RSR & GSH

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager, RSR & GSH is expected to drive business for Shangri-La’s Rasa Sayang Resort and Golden Sands Resort, likely in Penang. Responsibilities typically include developing corporate, leisure, group and travel-trade accounts; achieving revenue targets; preparing sales plans; conducting client visits and presentations; managing relationships with tour operators and event partners; monitoring market trends; and coordinating with reservations, events and operations teams. Candidates should have a diploma or degree in hospitality, tourism, business or a related field, along with several years of hotel sales experience. Strong communication, negotiation, presentation and networking skills are essential. Knowledge of the Malaysian and international leisure markets, commercial awareness, professionalism, and flexibility for travel and client events are expected.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. The company is known for personalised service, distinctive destinations and its Asian-inspired approach to guest care. Its portfolio includes city hotels, beach resorts and business properties operating under the Shangri-La, Kerry, JEN and Traders brands. In Malaysia, Shangri-La operates well-established properties including Rasa Sayang Resort & Spa and Golden Sands Resort in Penang, as well as hotels in Kuala Lumpur and other locations. The group offers careers across hotel operations, sales, finance, culinary services, engineering, wellness and management, with emphasis on service standards, professional development and teamwork.

Working in Malaysia

Malaysia offers varied island-based career opportunities in hotels, resorts, restaurants, diving, marine activities, wellness, retail and tourism sales. Penang combines resort work with a lively heritage city, excellent food, strong transport links and a multicultural community. Langkawi is more relaxed and tourism-focused, with opportunities in luxury resorts, watersports and hospitality management. Sabah and islands such as Gaya, Redang and Perhentian provide seasonal roles connected to nature, diving and marine tourism. Lifestyle ranges from busy urban living to beach communities, while local culture blends Malay, Chinese, Indian and Indigenous traditions. Foreign nationals generally need a job offer and employer-sponsored Employment Pass or related work authorisation before starting work; requirements vary by role and nationality. Employers commonly assist with documentation, though candidates should confirm conditions, accommodation, insurance and relocation support. Malaysia’s tropical climate, comparatively moderate living costs and English use in tourism make relocation attractive.