Senior Sales Manager (MICE)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior Sales Manager (MICE) is responsible for developing business from meetings, incentives, conferences and events, while achieving revenue targets for the hotel. Requirements typically include a degree or diploma in hospitality, business or a related field, several years of hotel sales experience, and a strong network of corporate, government, travel and event-agency clients. The candidate should understand the Indonesian MICE market, manage key accounts, prepare proposals, negotiate contracts, conduct client presentations and coordinate closely with events, rooms and food-and-beverage teams. Excellent communication, commercial awareness, presentation skills and customer relationship management are expected. Fluency in English and Indonesian, strong local market knowledge and willingness to travel for sales activities are highly desirable.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is known for personalised Asian hospitality, high service standards and a broad range of business, leisure, dining, wellness and event facilities. In Indonesia, Shangri-La properties serve corporate travellers, government organisations, international guests, weddings and MICE clients. The company typically provides structured operational standards, cross-departmental collaboration and opportunities for career development within its global hotel network. Employees are expected to demonstrate genuine care, professionalism, cultural awareness and a strong focus on guest satisfaction. Benefits and working conditions vary by property, role and local employment regulations.

Working in Indonesia

Indonesia offers opportunities in hotel sales, events, tourism, hospitality operations and destination management, particularly in Jakarta, Bali, Batam, Lombok and major resort areas. Bali is popular with expatriates for its international lifestyle, beaches, wellness scene and established hospitality network, while Jakarta provides stronger corporate and MICE opportunities. Local culture values respect, community, modesty and relationship-building; learning basic Bahasa Indonesia is extremely useful. Living costs vary considerably, with Bali’s popular areas often more expensive than expected. Foreign employees normally require employer sponsorship and an appropriate work and residence permit before starting employment; working on a tourist visa is not permitted. Candidates should confirm relocation allowances, accommodation, healthcare, tax treatment and permit responsibility with Shangri-La. Indonesia’s tropical climate, traffic, seasonal tourism patterns and distance between islands should also be considered when choosing a posting.