Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily hotel or resort operations, guest satisfaction, service standards, financial performance, and departmental coordination. Candidates are generally expected to have substantial experience in luxury hospitality, preferably in a management or rooms-division leadership role. Strong knowledge of hotel operations, budgeting, staff supervision, guest relations, and quality assurance is required. Excellent English communication, decision-making, problem-solving, and leadership skills are essential. Experience with international hotel brands and familiarity with Philippine hospitality operations would be advantageous. The successful candidate should be visible, hands-on, commercially aware, and capable of representing Shangri-La professionally while maintaining high service standards.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and other hospitality businesses across Asia, the Middle East, Europe, and Africa. The brand is known for warm Asian hospitality, elegant properties, attentive service, and strong guest experiences. In the Philippines, Shangri-La operates prominent hotels and resorts, including properties in Manila and Boracay. Its culture emphasizes genuine care, professionalism, teamwork, and continuous service improvement. Employees may receive benefits such as meals, accommodation or housing support depending on the property, medical coverage, service charge, training, and opportunities for international career development. A Resident Manager role within Shangri-La typically involves close collaboration with the General Manager and department heads to ensure smooth operations and uphold the company’s luxury service standards.

Working in Philippines

The Philippines offers hospitality opportunities across Manila, Cebu, Palawan, Boracay, Bohol, and other resort destinations. Tourism supports jobs in hotels, restaurants, diving, events, transport, and wellness, with stronger seasonal demand in popular islands. Boracay is known for White Beach, water activities, lively dining, and a relaxed but tourism-focused lifestyle. Cebu and Manila provide more urban conveniences, while Palawan and Bohol offer a quieter setting and strong resort employment. Filipino culture is welcoming, family-oriented, and community-minded; English is widely used in workplaces. Foreign nationals normally need an appropriate work visa or permit, usually arranged with employer support, while Filipino citizens can relocate freely within the country. New arrivals should budget for accommodation, transport, healthcare, and possible island logistics. Weather, ferry or flight access, and seasonal tourism patterns should be considered before relocating.