Reservation Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Executive manages room bookings, amendments, cancellations and guest enquiries through telephone, email and reservation systems. The role typically requires a diploma or equivalent experience in hotel reservations, front office or customer service, along with strong communication and computer skills. Familiarity with Opera or similar property-management systems is an advantage. Candidates are expected to maintain accurate booking records, explain room types and rates clearly, identify upselling opportunities and coordinate closely with Front Office, Sales and Revenue teams. A professional appearance, attention to detail, flexibility for shifts and a genuine commitment to Shangri-La service standards are important.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other major destinations. The group is recognised for warm Asian hospitality, high service standards and a broad portfolio ranging from city hotels to island resorts. Shangri-La Singapore is a well-established luxury property near Orchard Road, offering accommodation, dining, meetings, weddings, leisure facilities and extensive landscaped grounds. Employees typically work in a multicultural environment and receive exposure to international hotel operations, guest relations and professional development. The company places strong emphasis on personalised service, teamwork, operational excellence and creating memorable experiences for guests.

Working in Singapore

Singapore is a compact, highly connected island with strong opportunities in hospitality, tourism, food and beverage, finance, technology, healthcare and logistics. Hotel professionals can find roles in reservations, front office, housekeeping, culinary operations, events and revenue management, although competition is considerable. The culture is multicultural, with Chinese, Malay, Indian and international influences, and English is widely used at work. Lifestyle is convenient and safe, with efficient public transport, excellent food, shopping, parks and easy regional travel. Rents can be high, especially near central districts, so shared accommodation is common for entry-level employees. Foreign workers generally need employer-sponsored permission to work, such as an Employment Pass or S Pass, subject to current salary and eligibility requirements. Candidates should confirm visa rules, medical checks and relocation costs with the employer before accepting an offer.