Sales & Marketing Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales & Marketing Coordinator supports the hotel’s sales, marketing and public relations activities. Requirements typically include a diploma or degree in marketing, business, hospitality or a related field, along with strong communication, organisation and administrative skills. Experience in hotel sales, events, digital marketing or customer service is advantageous. The candidate is expected to coordinate campaigns, sales calls, client appointments, promotional materials, databases, reports and hotel events. Familiarity with Microsoft Office, social media and basic marketing tools is useful. The role requires professionalism, attention to detail, teamwork, commercial awareness and the ability to manage several deadlines while maintaining Shangri-La’s service standards.

About the employer

Shangri-La Hotels and Resorts is a global luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for refined accommodation, personalised service, destination dining and extensive leisure and meeting facilities. Its Malaysian properties serve business and leisure travellers in major cities and resort destinations, including Kuala Lumpur, Penang and Kota Kinabalu. Shangri-La places strong emphasis on genuine hospitality, guest satisfaction, employee development and responsible business practices. A Sales & Marketing Coordinator may work closely with corporate sales, reservations, revenue management, public relations, events and operational departments to promote the property, strengthen client relationships and support occupancy and revenue targets.

Working in Malaysia

Malaysia is not a single island destination, but it offers varied opportunities across the mainland and islands such as Langkawi, Penang, Tioman, Redang and Borneo. Hotel, resort, restaurant, tourism, retail and event roles are common, with stronger opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. Malaysian culture combines Malay, Chinese, Indian and Indigenous influences, with diverse food, festivals and languages. Island life is relaxed and outdoor-focused, although accommodation and transport can be more limited and seasonal. Foreign workers generally need an employer-sponsored work permit or employment pass; requirements depend on nationality, salary and role, and the employer normally handles the application. Candidates should confirm visa eligibility, housing, insurance, transport and local tax obligations before relocating.