Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – Income Audit is responsible for checking and reconciling daily hotel revenue from rooms, restaurants, banquets, and other outlets. Requirements typically include a diploma or degree in accounting, finance, or hospitality management, previous hotel finance or income-audit experience, and familiarity with accounting systems and Microsoft Excel. The successful candidate should be detail-oriented, honest, well organised, and confident investigating discrepancies. They will be expected to prepare accurate reports, verify revenue postings, maintain proper documentation, meet deadlines, and work closely with Front Office, Food and Beverage, Sales, and Finance teams. Experience with hotel systems such as Opera or similar platforms, along with good communication skills and knowledge of internal controls, is advantageous.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong and recognised for its hotels, resorts, and city properties across Asia, the Middle East, Europe, and other international markets. The group operates under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders. Its properties are known for personalised service, high operating standards, guest comfort, and strong attention to local culture. Shangri-La typically offers structured training, international service practices, employee development, and opportunities to progress within hotel operations. In Indonesia, hospitality roles may be based in major business centres or resort destinations, where employees support both local and international guests. Benefits can vary by property but may include meals, uniforms, transport or accommodation support, medical coverage, service charge, and staff-rate hotel privileges.

Working in Indonesia

Indonesia offers varied hospitality opportunities across Java, Bali, Lombok, Batam, and other islands. Bali has the largest concentration of resort, restaurant, wellness, and tourism jobs, while Jakarta and Java provide more corporate and city-hotel positions. Lombok and Batam are growing resort and leisure markets. Local culture values politeness, community, modesty, and respect for religious traditions; English is useful in international hotels, while Indonesian helps with daily life. Costs are generally higher in Bali’s tourist areas than in many parts of Java. Foreign employees normally need employer sponsorship and an appropriate work visa or stay permit, and should not work on a tourist visa. Employers commonly assist with immigration, contracts, accommodation, and relocation, but candidates should confirm taxes, service charge, housing, medical cover, and flight arrangements before accepting an offer.