Service Leader - HR

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – HR supports the hotel’s human resources operation by coordinating recruitment, onboarding, employee relations, training administration, personnel records, attendance, and compliance with Philippine labor regulations. Candidates are generally expected to have a degree in Human Resources, Business Administration, or a related field, together with hotel or hospitality HR experience. Strong communication, organization, confidentiality, problem-solving, and knowledge of employment practices are important. The successful candidate should be service-oriented, approachable, comfortable working with multicultural teams, and able to manage competing priorities in a busy luxury-hotel environment. Familiarity with HR systems and good English communication skills would be advantageous.

About the employer

Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Its properties are known for personalized service, comfortable surroundings, extensive facilities, and strong links with local communities. In the Philippines, Shangri-La operates well-established luxury hotels and resorts, including properties in Manila, Cebu, and Boracay. The company places emphasis on genuine hospitality, employee development, guest satisfaction, and responsible business practices. A Service Leader – HR typically works closely with department heads and colleagues to support recruitment, employee engagement, learning, welfare, and consistent application of company policies. Benefits may include staff meals, uniforms, medical coverage, service charge, training opportunities, and discounted stays, although the actual package depends on the specific property and employment contract.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations, with demand for hotel, restaurant, wellness, and support professionals. Filipino culture is warm, family-oriented, respectful, and strongly influenced by local traditions, Spanish history, and American connections. English is widely used, especially in hotels and business. Island living can provide beaches, outdoor activities, welcoming communities, and a relaxed lifestyle, although transport, internet reliability, healthcare access, and seasonal weather vary by location. Manila and Cebu offer more urban conveniences, while Boracay and Palawan are quieter but may have higher living costs for imported goods. Foreign nationals normally need an employer-sponsored work visa or permit, and should not begin employment on a tourist status. Employers commonly assist with documentation, accommodation guidance, and relocation arrangements. Applicants should confirm salary, service charge, housing, insurance, contract terms, and permit sponsorship before relocating.