Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, service standards, financial performance, and team coordination. Candidates typically need a degree in hotel management, business, or a related field, along with substantial experience in luxury hospitality and previous management responsibility. Strong knowledge of rooms, food and beverage, budgeting, quality assurance, and hotel systems is expected. The role requires visible leadership, sound commercial judgment, excellent communication, and the ability to resolve guest and operational issues calmly. The successful candidate should be flexible, culturally aware, results-driven, and committed to Shangri-La’s service standards. Experience in an international resort or five-star property in the Philippines is advantageous.

About the employer

Shangri-La Group is a global luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and Africa. The group is known for warm Asian hospitality, high service standards, and its Shangri-La, Shangri-La Resorts, Traders, and other hospitality brands. Its Philippine properties include luxury hotels and resorts serving business travelers, families, and holiday guests. Shangri-La places strong emphasis on guest experience, employee development, operational excellence, and community engagement. Managers are generally expected to lead multicultural teams, protect brand standards, and deliver strong commercial and customer results. Benefits and compensation vary by property, location, experience, and the applicable service-charge structure.

Working in Philippines

The Philippines offers hospitality, tourism, food and beverage, technology, education, healthcare, and business-process outsourcing opportunities, especially in Manila, Cebu, Boracay, Palawan, and other resort destinations. Filipino culture is welcoming, family-oriented, and community-minded, with English widely used in workplaces. Lifestyle ranges from busy urban living to relaxed beach communities, with generally warm weather, affordable local food, and varied transport options. Foreign professionals normally need an employer-sponsored work permit and an appropriate visa; requirements can include Department of Labor and Employment approval, immigration processing, and medical or police documents. Employers often assist with relocation, accommodation, and permits, particularly for senior hotel roles. Before moving, confirm housing, taxation, insurance, healthcare access, school arrangements, and the full benefits package. Major islands and cities differ considerably in cost, traffic, climate, and access to international flights, so the property’s exact location should guide relocation planning.