Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Sinfully) supervises daily restaurant operations, ensuring excellent guest service, smooth team performance, and compliance with Shangri-La standards. Requirements typically include hospitality or food and beverage experience, strong knowledge of restaurant service, good communication skills, and the ability to lead and coach colleagues. The successful candidate is expected to maintain a welcoming atmosphere, handle guest concerns professionally, coordinate with the kitchen and other departments, monitor service quality, and support sales and cost-control targets. Flexibility for shifts, weekends, and holidays is essential. Experience in a luxury hotel or high-end dining outlet is an advantage.

About the employer

Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The company is known for warm Asian-inspired hospitality, high service standards, and a strong focus on guest comfort. In the Philippines, Shangri-La operates established properties including Shangri-La The Fort, Manila, and Shangri-La Mactan, Cebu, offering accommodation, restaurants, event venues, wellness facilities, and leisure experiences. Employees generally work in a structured international environment with opportunities for training, career development, and movement across hotel departments or other Shangri-La properties. Benefits may include service charge, meals, uniforms, insurance, staff discounts, and other allowances, depending on the property and employment terms.

Working in Philippines

The Philippines is an archipelago with diverse opportunities in tourism, hotels, restaurants, retail, business services, and technology. Major employment hubs include Manila and nearby Luzon areas, Cebu in the Visayas, and Davao in Mindanao. Resort destinations such as Boracay, Palawan, Bohol, and Mactan offer hospitality careers but may have higher seasonal demand and different living costs. Filipino culture is friendly, family-oriented, and generally welcoming to foreign workers. Lifestyle ranges from busy urban living to relaxed coastal communities, with warm weather, varied cuisine, and active social life. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit followed by a work visa. Candidates should confirm requirements, accommodation, transport, taxes, and relocation support directly with the employer before moving.