Service Associate- Front Office (Receptionist)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate – Front Office supports daily reception operations, including guest check-in and check-out, reservations, billing assistance, telephone enquiries, and providing local information. Candidates should have hospitality or customer-service experience, good spoken English, a professional appearance, and strong communication and problem-solving skills. Familiarity with hotel systems and additional languages is advantageous. The role requires flexibility to work shifts, weekends, and public holidays. Shangri-La expects candidates to be friendly, attentive, reliable, well organised, and committed to delivering warm, personalised service while following hotel standards and protecting guest confidentiality.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for its Asian-inspired approach to service. The company operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La properties typically offer accommodation, restaurants, meetings and events, wellness facilities, and guest experiences designed around comfort and personalised attention. The group places strong emphasis on genuine hospitality, employee development, cultural awareness, and high operating standards. In Indonesia, Shangri-La has established a presence through luxury hotel operations serving business travellers, leisure guests, families, and large events. Employees generally work in a multicultural environment and are expected to demonstrate professionalism, teamwork, discretion, and a sincere commitment to guest satisfaction.

Working in Indonesia

Indonesia is an archipelago with opportunities in Bali, Java, Lombok, Batam, and other tourist destinations. Hospitality jobs are concentrated in hotels, resorts, restaurants, travel companies, and events, while Jakarta and Surabaya offer broader corporate employment. Balinese culture is strongly shaped by Hindu traditions, ceremonies, arts, and community life, whereas other islands have predominantly Muslim or diverse local cultures. Lifestyle varies from busy urban living to relaxed coastal communities, with generally warm weather, affordable local food, and an active expatriate scene in tourism areas. Foreign workers normally need employer sponsorship and the correct work and residence permits; working on a tourist visa is not permitted. Employers commonly assist with immigration paperwork, accommodation, meals, transport, or health coverage, but benefits differ. Candidates should verify the contract, salary, working hours, accommodation, and permit arrangements before relocating. Indonesian language skills are useful, even where English is used at international hotels.