Director of Chinese Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Chinese Operations is expected to lead the hotel’s Chinese-market strategy, supporting revenue growth, guest engagement, partnerships and operational coordination for Chinese-speaking visitors. Requirements typically include substantial experience in luxury hospitality, tourism, sales or international guest operations; fluent Mandarin and English; strong knowledge of Chinese travel preferences and distribution channels; and proven leadership skills. The successful candidate should be commercially minded, culturally aware, service-focused and comfortable working across departments. Responsibilities may include developing Chinese market plans, managing trade relationships, coordinating promotions, monitoring guest feedback, supporting VIP arrivals and coaching colleagues on Chinese service standards.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Asia and known for its hotels, resorts and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations under brands including Shangri-La, Kerry Hotels, JEN and Traders. Shangri-La hotels generally focus on premium accommodation, restaurants, wellness, meetings and resort experiences, with strong emphasis on warm hospitality and personalized guest care. In the Philippines, the company has established luxury properties in locations such as Manila, Cebu and Boracay. Its workforce is multicultural, and many roles involve serving international leisure, business and group travelers. A director-level position would typically work closely with hotel leadership, sales, marketing, rooms, food and beverage, and regional commercial teams.

Working in Philippines

The Philippines offers opportunities in luxury hotels, resorts, tourism, aviation, restaurants, property development and business services, especially in Manila, Cebu, Boracay, Palawan and other major destinations. Filipino culture is welcoming, family-oriented and strongly influenced by Asian, Spanish and American traditions. Life can range from busy urban living to a relaxed beach lifestyle, with generally affordable food and services, although Manila traffic and housing costs can be challenging. Foreign nationals normally need an employer-sponsored work permit and an appropriate visa, commonly an employment visa or 9(g) pre-arranged employee visa. Employers often assist with immigration paperwork, but requirements should be confirmed with Philippine authorities. Relocating employees should arrange compliant employment documentation, health insurance, suitable accommodation and tax advice. English is widely used, while Mandarin is valuable in international hospitality.