Service Manager- F&B Service (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – F&B Service (Lobby Lounge) is responsible for leading daily lounge operations, ensuring attentive guest service, maintaining food and beverage quality, supervising colleagues, and supporting sales and revenue targets. Candidates typically need a hospitality or related qualification, several years of experience in hotel or upscale restaurant operations, strong knowledge of food and beverage service, and confidence using English. The role expects excellent leadership, communication, problem-solving, and guest-relations skills. The successful candidate should be well presented, service-focused, commercially aware, flexible with shifts, and able to coach a multicultural team while maintaining Shangri-La’s standards for safety, cleanliness, and luxury hospitality.

About the employer

Shangri-La is a luxury hospitality group founded in Asia and recognized internationally for its hotels, resorts, residences, and city properties. The company operates across Asia, the Middle East, Europe, North America, and other major destinations under the Shangri-La, Kerry, JEN, and Traders brands. Its service philosophy emphasizes genuine hospitality, personalized guest experiences, high operating standards, and strong local connections. In the Philippines, Shangri-La properties are established in destinations such as Manila and Cebu, offering accommodation, restaurants, lounges, wellness facilities, meetings, and events. Employees generally work in structured, multicultural environments with opportunities for hospitality training and career development. Benefits and service-charge arrangements vary by property, position, and employment contract.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Clark, and other resort destinations, particularly in hotels, restaurants, tourism, events, and food and beverage operations. The country has a welcoming, family-oriented culture, English is widely used, and service professionals often work with international guests and multicultural teams. Lifestyle varies from fast-paced urban living to relaxed island communities, with beaches, diving, festivals, and affordable local food widely available. Employees should expect a tropical climate, seasonal rain, and busy holiday periods. Foreign nationals generally need an employer-sponsored work permit and appropriate visa, while Filipino applicants should confirm local employment and tax requirements. Relocating may involve securing accommodation, transportation, health insurance, and document authentication. Salary levels are usually lower than in many overseas markets, but benefits, service charge, meals, accommodation, and career development may improve the overall package.