Front Office Staff (Reception)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Staff member welcomes guests, handles check-in and check-out, manages reservations and payments, answers questions, coordinates with housekeeping and other departments, and resolves guest concerns professionally. Applicants typically need a hospitality-related qualification or relevant hotel experience, good English communication skills, basic computer ability, and a pleasant, service-oriented attitude. Shangri-La expects candidates to be courteous, well groomed, dependable, flexible with shifts, attentive to detail, and comfortable working in a busy resort environment. Knowledge of additional languages and experience with hotel property-management systems may be advantageous.

About the employer

Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, Africa and North America. Its Philippine portfolio includes high-end urban hotels and island resorts, known for attentive service, comfortable accommodation, restaurants, wellness facilities and recreational activities. The company places strong emphasis on genuine hospitality, guest satisfaction, teamwork and professional development. Front-office employees commonly work closely with reservations, concierge, housekeeping, food and beverage, and security teams to deliver a smooth guest experience. Benefits and compensation vary by property, employment status and location, but may include service charge, meals, uniforms, training and staff accommodation or transport where available.

Working in Philippines

The Philippines is an archipelago with strong hospitality, tourism and service-sector opportunities, particularly in Manila, Cebu, Boracay, Palawan, Bohol and other resort destinations. Hotel employees can expect a warm, family-oriented culture, English widely used in the workplace, tropical weather and a relaxed lifestyle outside busy peak seasons. Living costs vary: major cities and popular islands are generally more expensive than provincial areas. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants need standard employment documents and government registrations. Relocation should include checking housing, transport, medical access, rainy-season conditions and local employment rules. Resort roles may involve rotating shifts, weekends and holidays, but often provide valuable career progression and exposure to international guests.