Service Leader - F&B (Room Service)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Room Service) supervises daily in-room dining operations, coordinates orders, ensures accurate and timely delivery, and maintains Shangri-La service standards. Requirements typically include relevant hotel or restaurant experience, sound knowledge of food and beverage service, good English communication skills, and the ability to lead and train team members. The candidate is expected to be guest-focused, organized, professional, and comfortable working shifts, weekends, and holidays. Strong attention to detail, knowledge of hygiene and safety procedures, and the ability to resolve guest concerns calmly are important. Familiarity with point-of-sale systems and hotel operating procedures is an advantage.

About the employer

Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for refined Asian-inspired hospitality, high service standards, and a strong focus on guest comfort. In the Philippines, Shangri-La properties include luxury city hotels and resorts, offering accommodation, dining, events, wellness, and leisure services. Employees generally work in structured, multicultural environments with opportunities for operational training and career progression across departments and destinations. Benefits and employment conditions vary by property and contract, but may include service charge, meals, uniforms, healthcare coverage, leave benefits, and staff discounts. The company values professionalism, teamwork, genuine care for guests, and consistent attention to detail.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other tourist destinations. Hotels, resorts, restaurants, cruise services, and travel companies regularly recruit front office, food and beverage, housekeeping, culinary, and supervisory staff. Filipino culture is generally warm, family-oriented, and welcoming, with English widely used in workplaces. Lifestyle varies from busy urban living to relaxed beach or provincial communities; living costs are usually lower outside Manila, although popular resort islands can be expensive. Foreign workers normally need an employer-sponsored Alien Employment Permit and appropriate work visa, while requirements can change, so confirmation with the Bureau of Immigration and the employer is essential. Relocating workers should budget for accommodation deposits, transport, healthcare, and work-permit processing. Local workers should check employment terms, service-charge policies, accommodation, meals, and transport before accepting a resort position.