Service Leader - F&B (Pool Bar)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Pool Bar) oversees daily pool-bar operations, ensuring attentive service, accurate order taking, product knowledge, responsible alcohol service, and compliance with hygiene and safety standards. Candidates should have experience in hotel, resort, restaurant, or bar operations, with strong communication and leadership skills. The role requires the ability to train and motivate colleagues, handle guest concerns professionally, coordinate with kitchen and beverage teams, manage cash or point-of-sale procedures, and maintain a clean, well-presented outlet. Flexibility to work shifts, weekends, and public holidays is expected. A hospitality qualification and knowledge of food and beverage service are advantageous.

About the employer

Shangri-La Group is a luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and other properties across Asia, the Middle East, Europe, North America, and Australia. Its brands are known for warm Asian hospitality, high service standards, and distinctive guest experiences. In the Philippines, Shangri-La operates prominent properties in destinations such as Manila, Cebu, and Boracay, offering accommodation, restaurants, bars, wellness facilities, and event services. Employees typically work in a structured international hotel environment with opportunities for training, career development, staff benefits, and internal mobility. The company places strong emphasis on guest satisfaction, teamwork, professionalism, cultural awareness, and consistent service delivery. Specific benefits and service-charge arrangements vary by property and employment contract.

Working in Philippines

The Philippines offers hospitality opportunities across major islands and resort destinations. Luzon, including Manila and Palawan gateways, has strong demand in hotels, restaurants, events, and corporate services. Visayas destinations such as Cebu, Boracay, and Bohol provide extensive resort, food-and-beverage, diving, and tourism employment. Mindanao also offers growing opportunities in urban hotels and leisure properties. Filipino culture is generally warm, family-oriented, English-friendly, and service-focused. Island life can be relaxed and affordable, although imported goods and accommodation in popular resorts may be expensive. Transport varies from modern city networks to ferries, buses, tricycles, and domestic flights. Filipino citizens can work without a visa; foreign nationals normally need an employer-sponsored Alien Employment Permit and appropriate work visa, commonly a 9(g) pre-arranged employment visa. Candidates should confirm requirements, housing, insurance, and relocation costs with the employer before accepting an offer.