Learning, Development, and Service Excellence Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning, Development, and Service Excellence Supervisor supports training programs, employee development, and service-quality standards across the hotel. Typical requirements include a diploma or degree in hospitality, human resources, training, or a related field, along with several years of hotel experience and practical knowledge of luxury-service standards. Strong communication, presentation, coaching, organization, and interpersonal skills are expected. The successful candidate should be confident delivering training, coordinating learning activities, monitoring guest-service performance, maintaining training records, and working with department heads to identify development needs. Experience with hospitality training systems and multicultural teams in the UAE or the wider Middle East is advantageous.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized internationally for warm Asian-inspired service, elegant properties, and strong guest-focused standards. The group operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other major destinations. Shangri-La properties typically emphasize personalized service, cultural awareness, professional development, and memorable guest experiences. In the United Arab Emirates, the company operates prominent luxury hotels and resorts serving business travelers, leisure guests, families, and international events. Employees commonly work in diverse, multicultural teams and may receive benefits such as accommodation or housing support, meals, transportation, medical insurance, annual leave, and travel-related hotel privileges, depending on the property and employment contract.

Working in United Arab Emirates

The United Arab Emirates is a modern Gulf federation rather than an island destination, with Dubai and Abu Dhabi offering the largest concentration of hotel, tourism, retail, aviation, and business opportunities. Hospitality professionals can find roles in luxury hotels, resorts, restaurants, events, and leisure attractions. The culture combines Emirati traditions with a highly international population; modest dress in public areas, respect for religion, and awareness of local customs are important. Lifestyle options range from beaches, desert excursions, shopping, and dining to museums and outdoor activities, although summers are extremely hot. Most expatriates need employer-sponsored residency and a work permit; the employer usually manages the application, medical checks, Emirates ID, and related paperwork. Candidates should confirm accommodation, transport, insurance, probation, leave, and end-of-service terms before relocating. Costs vary considerably, with Dubai generally more expensive than other emirates.