Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest arrivals, departures, service recovery, and coordination between departments. Requirements typically include a hospitality or business-related qualification, several years of hotel experience, strong knowledge of front-office procedures, and excellent English communication skills. The successful candidate should be confident leading teams, handling complaints and emergencies, making sound decisions, and maintaining Shangri-La service standards. Flexibility to work rotating shifts, weekends, and public holidays is expected. Experience with hotel property-management systems and luxury or international properties is an advantage.

About the employer

Shangri-La is a leading international luxury hospitality group founded in Asia and known for its high standards of service, distinctive properties, and warm, people-focused approach. The group operates hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. Shangri-La properties commonly offer restaurants, wellness facilities, events, and extensive guest services, creating opportunities across hotel operations and corporate functions. In the Philippines, the company is associated with prominent luxury properties such as Shangri-La The Fort and Shangri-La Mactan. Employees are generally expected to demonstrate genuine care, professionalism, teamwork, cultural awareness, and attention to detail while delivering memorable experiences to guests.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations, with demand for hotel operations, food and beverage, tourism, and customer-service professionals. Life can range from fast-paced urban living to relaxed coastal communities, with generally warm weather, diverse food, strong family ties, and a friendly, English-speaking culture. Costs vary considerably: Manila and major resort areas are more expensive than provincial locations. Foreign workers usually need an employer-sponsored work permit and appropriate visa, commonly involving Department of Labor and Employment approval and Bureau of Immigration processing; requirements should be confirmed before travel. Relocating candidates should review accommodation, healthcare, transport, taxes, and contract terms. Local applicants should verify benefits, shifts, and service-charge policies directly with the employer.