Order Taker - In Room Dining

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Order Taker – In Room Dining is responsible for answering guest calls, accurately recording food and beverage orders, explaining menu items, confirming delivery details, and coordinating with the kitchen and service team. Candidates should have strong spoken English and Cantonese; Mandarin is an advantage. Previous experience in hotel, restaurant, call centre, or guest service operations is preferred. The role requires excellent telephone manner, product knowledge, attention to detail, basic computer skills, and the ability to remain calm during busy periods. The successful candidate is expected to provide warm, efficient, and professional service while meeting Shangri-La’s standards for accuracy, speed, and guest satisfaction.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its hotels, resorts, and distinctive Asian-inspired service culture. The group operates properties across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La hotels typically offer accommodation, restaurants, bars, meeting facilities, wellness services, and guest experiences designed around comfort and personalised service. The company places strong emphasis on genuine hospitality, employee development, teamwork, and attention to detail. In Hong Kong, Shangri-La properties serve international business and leisure travellers and are known for high service standards, refined dining, and professional operating environments. Employees may benefit from structured training, internal mobility, staff meals or benefits, and exposure to a multicultural luxury-hotel setting, although specific conditions depend on the property and employment contract.

Working in Hong Kong

Hong Kong offers extensive opportunities in hotels, restaurants, tourism, retail, finance, technology, and international business. Hospitality roles are concentrated on Hong Kong Island, Kowloon, and major visitor districts, with strong demand for candidates who speak English, Cantonese, or Mandarin. The culture blends Chinese traditions with international influences, while the lifestyle is fast-paced, compact, and convenient, supported by excellent public transport, diverse food, shopping, hiking, beaches, and vibrant nightlife. Housing can be expensive, so applicants should compare salary with rent and commuting costs. Foreign nationals generally need an approved employment offer and an employment visa under Hong Kong’s relevant admission scheme before starting work. Employers may assist with sponsorship and relocation, but this should be confirmed in writing. New arrivals should prepare passports, qualifications, references, medical or background documents if requested, and sufficient funds for initial accommodation and living expenses.