Waiter / Waitress - Cafe Malacca

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress at Café Malacca is responsible for welcoming guests, taking and serving food and beverage orders, explaining menu items, processing payments, maintaining service standards, and keeping the dining area clean and organised. Candidates should have previous restaurant or hotel experience, a pleasant and professional manner, good communication skills, and the ability to work efficiently during busy periods. Knowledge of Cantonese, English, or other languages is advantageous. The role requires flexibility to work shifts, weekends, and public holidays, along with strong teamwork, attention to detail, and a genuine commitment to guest satisfaction.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is recognised for personalised service, elegant accommodation, high-quality dining, and its warm Asian hospitality culture. Shangri-La properties offer career opportunities in food and beverage, rooms, culinary operations, guest services, sales, and corporate functions. Café Malacca is associated with the Kowloon Shangri-La in Tsim Sha Tsui East and is known for Malaysian and Southeast Asian cuisine. Employees typically work in a structured hotel environment with training, staff benefits, service-charge opportunities, and potential international career development.

Working in Hong Kong

Hong Kong offers strong employment opportunities in hotels, restaurants, tourism, retail, finance, technology, and professional services. Hospitality jobs are concentrated in areas such as Tsim Sha Tsui, Central, Causeway Bay, Hong Kong Island, and major resort districts. The culture combines Cantonese traditions, international influences, efficient public transport, and a fast-paced working style. Lifestyle options range from dense urban living and world-class dining to hiking, beaches, and nearby islands. Foreign workers generally need an employment visa sponsored by an eligible employer before starting work; requirements include a confirmed offer, relevant qualifications or experience, and proof that the role is not readily filled locally. Relocation costs and housing can be high, so applicants should confirm accommodation, service charge, working hours, medical coverage, and visa support with the employer.