Guest Relations Officer (Residences)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer (Residences) welcomes residents, handles enquiries and requests, coordinates services, resolves concerns, and supports a smooth luxury residential experience. Candidates should have experience in guest relations, front office, hospitality, or a similar customer-facing role, preferably within an upscale hotel or serviced residence. Good English communication, professional grooming, strong interpersonal skills, computer proficiency, and attention to detail are expected. The role requires flexibility for shifts, weekends, and public holidays, along with a calm, discreet, service-focused approach and the ability to work effectively with residents and hotel departments.

About the employer

Shangri-La is an internationally recognised luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other global destinations. The group is known for warm Asian hospitality, personalised service, elegant facilities, and strong attention to guest comfort. Its properties commonly include restaurants, spas, meeting venues, and premium residential accommodation. Shangri-La places considerable emphasis on service standards, teamwork, cultural awareness, and professional development. Benefits and working conditions vary by property and country, but employees may receive service charge, meals, uniforms, insurance, training, and accommodation-related support depending on the position.

Working in Indonesia

Indonesia offers opportunities across hotels, resorts, restaurants, tourism, property services, and wellness, especially in Bali, Jakarta, Lombok, Batam, and other resort destinations. Bali is popular with international workers for its beaches, outdoor lifestyle, creative communities, and established hospitality sector, although housing and traffic can be challenging in busy areas. Indonesian culture values courtesy, community, modesty, and respect for religious traditions; workplaces are generally relationship-oriented and multicultural. Living costs vary widely, with Jakarta and prime Bali locations being more expensive than smaller islands. Foreign employees normally need employer sponsorship and the appropriate work and stay permits before starting employment; working on a tourist visa is not permitted. Relocation planning should include accommodation, health insurance, transport, local banking, and climate considerations. Learning basic Indonesian is useful and welcomed.