Learning & Development Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning & Development Manager is responsible for planning and delivering training programmes that support service standards, employee growth and business objectives. Typical requirements include a degree or diploma in human resources, hospitality, education or a related field, together with several years of training or hotel experience. Strong facilitation, communication, coaching and programme-planning skills are expected. The successful candidate should be confident working with employees at all levels, able to assess training needs, measure learning results and maintain accurate records. Experience with hospitality standards, onboarding, leadership development and compliance training is highly desirable. Professional presentation, cultural awareness and the ability to work in a fast-paced, multicultural environment are also important.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The group is known for warm Asian hospitality, high service standards and extensive guest facilities, including restaurants, spas, meeting venues and leisure activities. In Malaysia, Shangri-La operates well-established properties in destinations such as Kuala Lumpur, Penang, Kota Kinabalu and Langkawi. Employees typically work in a structured international hotel environment with opportunities to develop their hospitality, leadership and operational skills. A Learning & Development Manager supports the company’s service culture by strengthening employee capability, encouraging career progression and ensuring training is aligned with brand and property objectives.

Working in Malaysia

Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, aviation, retail and corporate services. Popular island destinations include Langkawi, Penang, Tioman, Redang and parts of Sabah and Sarawak on Borneo. Langkawi is especially suitable for resort professionals, with a relaxed lifestyle, beaches, outdoor activities and a growing international community. Penang combines heritage culture, excellent food and urban amenities, while Sabah offers nature, diving and resort employment. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hospitality. Living costs are moderate, though island accommodation can be expensive or limited. Foreign employees generally need an employer-sponsored employment pass, with approval handled before starting work. Candidates should confirm accommodation, transport, medical cover, relocation support and visa terms directly with the employer. Tropical weather is hot and humid year-round, with heavier rain during monsoon periods.