Sales Manager, RSR & GSH

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager, RSR & GSH is expected to drive room, group, corporate and leisure business for Shangri-La Rasa Sayang Resort and Golden Sands Resort in Penang. Requirements typically include a diploma or degree in hospitality, tourism, business or a related field, together with several years of hotel sales experience and a strong network of corporate, travel-trade and MICE contacts. The candidate should be confident in negotiation, presentations, account management and revenue generation. Excellent English communication, professional grooming, market knowledge and familiarity with sales systems are expected. The role also requires regular client visits, participation in trade events, preparation of sales reports and close cooperation with reservations, revenue management, events and hotel operations teams.

About the employer

Shangri-La Hotels and Resorts is a leading international luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other markets. The group is recognised for warm Asian hospitality, high service standards and distinctive properties in major cities and resort destinations. In Penang, Shangri-La operates Rasa Sayang Resort & Spa and Golden Sands Resort, both located along Batu Feringgi beach. Rasa Sayang focuses on an upscale, tranquil resort experience, while Golden Sands is designed for families and active leisure travellers. The company offers careers across hotel operations, sales, finance, culinary services, wellness and management. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork and a strong commitment to guest satisfaction.

Working in Malaysia

Penang is Malaysia’s best-known island destination for combining career opportunities with a relaxed lifestyle. Hospitality, tourism, sales, food and beverage, healthcare, education and technology provide regular employment, especially around George Town and Batu Feringgi. The island’s culture blends Malay, Chinese, Indian and colonial influences, reflected in its temples, festivals, architecture and famous street food. Life is generally affordable compared with Kuala Lumpur, although accommodation near the beach and central George Town costs more. Residents enjoy beaches, heritage streets, cafés, markets and nearby hiking areas. Langkawi offers a quieter resort-focused alternative with opportunities in hotels, marine tourism and retail. Foreign employees normally need an employer-sponsored Employment Pass, with the company handling approval and immigration procedures; dependants may require separate passes. Candidates should secure a written offer, confirm accommodation and benefits, and check current Malaysian visa rules before relocating.