Senior Sales Manager (MICE)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior Sales Manager (MICE) is expected to develop and manage meetings, incentives, conferences and events business for Shangri-La in Indonesia. Requirements typically include a diploma or degree in hospitality, business or marketing, several years of hotel sales experience, and a strong track record in MICE or corporate accounts. The candidate should be commercially focused, confident in negotiations, well connected within the local business community and able to meet revenue targets. Excellent English and Indonesian communication skills, presentation ability, customer relationship management and knowledge of the luxury-hospitality market are important. The role also requires close coordination with event operations, reservations, revenue management and banqueting teams, together with regular market visits and accurate sales reporting.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is recognised for personalised service, refined accommodation, extensive dining, wellness facilities and strong meeting and event capabilities. Shangri-La properties generally serve leisure travellers, corporate guests, groups and high-value international customers. In Indonesia, the group has operated prominent properties including Shangri-La Hotel Jakarta and Shangri-La Rasa Sayang Resort in Bali, subject to current portfolio changes. Employees typically work in a multicultural environment with structured service standards, professional development opportunities and an emphasis on genuine hospitality. A Senior Sales Manager (MICE) would contribute directly to room, catering and event revenue while building long-term relationships with companies, agencies, associations and government or institutional clients.

Working in Indonesia

Indonesia offers hotel, resort and tourism opportunities across Java, Bali, Lombok, Sumatra, Sulawesi and the eastern islands. Jakarta is the main commercial centre, with strong corporate and MICE demand, while Bali provides extensive opportunities in luxury resorts, weddings, events and leisure travel. Lombok and destinations such as Labuan Bajo are growing but may offer a quieter lifestyle and fewer international-school or healthcare options. Indonesian culture values hospitality, respect for seniority, community and religious diversity; modest dress and local etiquette are appreciated. Lifestyle ranges from busy urban living to beach, nature and island communities, with traffic and seasonal weather important considerations. Foreign employees normally need employer sponsorship and the appropriate work and residence permits; working on a tourist visa is not permitted. Employers often assist with immigration, accommodation, insurance and relocation, but candidates should confirm package details, taxation, housing and dependants' arrangements before accepting an offer.