Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, service standards, financial performance, and departmental coordination. Candidates should have substantial experience in luxury hotels or resorts, preferably in a senior operational leadership role, along with strong knowledge of rooms, food and beverage, guest services, and people management. Excellent communication, commercial awareness, problem-solving ability, and cultural sensitivity are expected. The successful candidate should be hands-on, visible to guests and colleagues, capable of managing high-pressure situations, and committed to Shangri-La’s hospitality standards. Experience in the Philippines or an international resort environment, together with strong English skills, is typically advantageous.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group originating from Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, personalized guest service, and high standards in accommodation, dining, wellness, and resort experiences. In the Philippines, Shangri-La operates well-established properties in destinations such as Boracay, Cebu, and Manila. Employees typically work in multicultural teams and receive exposure to international service practices, structured training, and career development opportunities. The group places strong emphasis on guest satisfaction, operational excellence, sustainability, and creating memorable experiences. Benefits for senior roles may include accommodation or housing support, meals, insurance, travel-related privileges, performance incentives, and relocation assistance, depending on the property and employment contract.

Working in Philippines

The Philippines offers opportunities in hotel management, tourism, food and beverage, diving, wellness, engineering, sales, and guest services, particularly in Boracay, Cebu, Palawan, Bohol, and Manila. Island life is generally warm, sociable, and community-oriented, with English widely used in business and hospitality. Residents enjoy beaches, water activities, fresh seafood, festivals, and a relaxed lifestyle, although transport, healthcare access, internet reliability, and weather can vary between islands. Foreign nationals normally need an employer-sponsored work visa or permit, while Filipino citizens require standard employment documentation. Relocating to a resort island may involve employer-arranged accommodation, transport, medical checks, and local registration. Typhoons, seasonal rains, and occasional travel disruptions should be considered. Candidates should confirm salary, housing, tax treatment, insurance, flights, and visa sponsorship directly with Shangri-La before accepting an offer.