Reservation Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Executive manages room reservations, amendments, cancellations and guest enquiries through telephone, email and booking systems. Candidates should have hotel reservations or front-office experience, strong communication skills, good computer knowledge and confidence using hotel property-management or central-reservation systems. Fluency in English is essential; additional languages are advantageous. The role requires accuracy, commercial awareness and the ability to recommend suitable room types, packages and upgrades. The successful candidate is expected to maintain professional service standards, protect booking accuracy, follow revenue and payment procedures, coordinate closely with Front Office and Sales teams, and remain calm and helpful during busy periods.

About the employer

Shangri-La is a globally recognised luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. The group is known for personalised service, elegant accommodation, strong Asian hospitality values and extensive food, beverage and wellness offerings. Shangri-La Singapore is a large luxury hotel set near Orchard Road, featuring guest rooms, suites, restaurants, meeting facilities, gardens and recreational amenities. Employees typically work in a multicultural environment where attention to detail, warmth, teamwork and professional presentation are highly valued. The company provides opportunities across hotel operations, including reservations, front office, food and beverage, housekeeping, sales, finance and engineering. Benefits and career development depend on the position, employment terms and Singapore regulations.

Working in Singapore

Singapore is a compact, well-connected city-state with opportunities in hospitality, tourism, aviation, retail, finance, technology and healthcare. Hotel jobs are concentrated around Orchard Road, Marina Bay, Sentosa, Changi and the central business district. The culture is multicultural, efficient and generally safe, with English widely used alongside Mandarin, Malay and Tamil. Public transport is excellent, although rent and everyday expenses can be high; many workers choose shared accommodation outside the city centre. Singapore offers diverse food, shopping, green spaces, beaches and easy regional travel. Foreign applicants normally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation. The employer usually submits the application, and approval is not guaranteed. Candidates should confirm salary, accommodation, medical coverage, working hours and pass eligibility before relocating.