F&B Sales Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The F&B Sales Manager is responsible for driving restaurant, catering, banquet and other food-and-beverage sales for Shangri-La in Malaysia. Candidates should have several years of hotel, hospitality or F&B sales experience, strong knowledge of local markets, and a proven record of achieving revenue targets. Excellent communication, negotiation, presentation and relationship-building skills are expected. The role involves developing corporate and leisure accounts, managing client enquiries, preparing proposals, coordinating with operations, and maintaining strong customer relationships. Candidates should be commercially minded, well organised, confident with sales reporting and comfortable working flexible hours, including evenings, weekends and public holidays when required.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. The brand is known for warm Asian hospitality, high service standards and premium accommodation, dining, meetings and leisure experiences. In Malaysia, Shangri-La operates well-established city and resort properties, serving business travellers, holidaymakers, weddings, conferences and local dining customers. Employees typically work in a multicultural environment with opportunities across rooms, food and beverage, sales, events and corporate functions. The company places strong emphasis on guest satisfaction, professional presentation, teamwork and service consistency. Benefits may include meals, uniforms, staff rates, training, medical coverage and performance-related incentives, although these vary by property and employment contract.

Working in Malaysia

Malaysia offers opportunities in hotel sales, restaurants, resorts, events and tourism, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. Langkawi and Penang provide island lifestyles, beaches, outdoor activities and a slower pace, while Kuala Lumpur offers broader career prospects, shopping and nightlife. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences, and English is widely used in hospitality. Living costs vary: resort islands can be seasonal and slightly more expensive, while mainland cities offer greater housing choice. Foreign employees normally need an employment pass sponsored by the hiring company; approval is required before starting work. Employers usually guide candidates through immigration, medical checks and documentation. Relocating staff should confirm accommodation, transport, insurance, tax treatment, probation terms and whether meals or flights are included. Malaysia is generally welcoming, though successful hospitality workers should be adaptable to humid weather, diverse guests and variable working hours.