Sales & Marketing Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales & Marketing Coordinator supports the hotel’s commercial team with sales administration, marketing activities, promotional campaigns, database maintenance, event coordination, reports and communication with clients and internal departments. Candidates should usually have a diploma or degree in hospitality, business, marketing or a related field, along with administrative or hotel sales experience. Strong written and spoken English, computer literacy, organisation, attention to detail and customer-service skills are expected. Knowledge of local markets and additional languages may be advantageous. The successful candidate should be professional, proactive, well organised and comfortable managing deadlines, coordinating several tasks and representing Shangri-La positively.

About the employer

Shangri-La is an international luxury hospitality group founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe and other destinations. The brand is known for warm Asian hospitality, premium accommodation, restaurants, wellness facilities and detailed guest service. Its Malaysian portfolio includes established city hotels and resort properties, serving leisure travellers, corporate guests, conferences and events. Employees typically work in a multicultural environment with opportunities across hotel operations, sales, marketing, food and beverage, finance and guest services. Shangri-La generally emphasises service excellence, teamwork, professional standards and staff development. A Sales & Marketing Coordinator would support commercial activities that build occupancy, revenue, brand visibility and strong relationships with travel partners, corporate accounts, event organisers and guests.

Working in Malaysia

Malaysia offers varied opportunities in hotels, resorts, tourism, retail, technology and business services. Popular island destinations include Langkawi, Penang, Tioman, Pangkor and parts of Sabah and Sarawak, while Kuala Lumpur and major mainland cities provide the broadest employment market. The culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; English is widely used in tourism and business. Lifestyle ranges from busy urban living to relaxed beach communities, with generally affordable food and transport. Langkawi suits resort careers and outdoor living, while Penang offers stronger city amenities and heritage culture. Foreign nationals normally need an employer-sponsored work permit or Employment Pass, and should secure approval before starting work. Relocation costs, accommodation, healthcare, taxation and transport should be checked carefully. Island positions may offer staff housing or meals, but services and international travel connections can be more limited.