Events and Operations Assistant Manager, Family Experience

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The role supports the planning, delivery and daily operations of family-focused activities, events and guest experiences at Shangri-La Singapore. Requirements typically include a diploma or degree in hospitality, events, recreation, tourism or a related field, along with several years of experience in hotel operations, events, children’s programming or guest services. The successful candidate should be organised, creative, service-oriented and confident coordinating teams, vendors and schedules. Strong communication skills, a positive personality and the ability to engage children and families are essential. The role also requires flexibility to work weekends, public holidays and varying shifts, while maintaining safety, quality and Shangri-La’s luxury service standards.

About the employer

Shangri-La Group is a luxury hospitality company founded in Singapore and known for its hotels, resorts and hospitality services across Asia, the Middle East, Europe, North America and other international markets. Its properties are recognised for warm Asian hospitality, high service standards and thoughtfully designed guest experiences. Shangri-La Singapore is a large urban resort set on Orange Grove Road, close to Orchard Road, offering guestrooms, restaurants, extensive event facilities, gardens and family-oriented amenities. The company places strong emphasis on guest satisfaction, employee development, teamwork and operational excellence. Roles at the Singapore property can provide experience in luxury hotel operations, events, food and beverage, guest relations and family programming within a multicultural workplace.

Working in Singapore

Singapore is a compact island city-state with strong opportunities in hospitality, tourism, events, retail, technology and finance. Hotel employees benefit from efficient public transport, reliable infrastructure, excellent healthcare and a safe, multicultural environment. English is widely used at work, while Mandarin, Malay and Tamil are also official languages. The lifestyle is convenient and fast-paced, with varied food, shopping, cultural districts, parks and easy access to regional destinations. Accommodation and daily expenses can be high, particularly near central areas, so salary and housing should be considered carefully. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass or S Pass; eligibility depends on salary, qualifications and government assessment. Candidates should secure a written offer and approved pass before relocating, and check current Ministry of Manpower requirements.