Human Resources Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Human Resources Supervisor supports daily HR operations, including recruitment, onboarding, employee records, attendance, performance management, training coordination and staff welfare. Candidates should have a diploma or bachelor’s degree in Human Resources, business administration or a related field, along with relevant hotel or hospitality experience. Strong knowledge of Indonesian employment practices, communication skills and confidence handling confidential information are expected. The successful candidate should be organised, approachable, service-minded and able to work with employees and managers across different departments in a multicultural resort environment. English proficiency and familiarity with HR systems are advantageous.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for personalised service, elegant accommodation, destination dining and strong guest-focused standards. Its Indonesian operations include well-established luxury properties serving both leisure and business travellers. Shangri-La generally places importance on employee development, teamwork, cultural awareness and consistent service excellence. Benefits for hotel employees may include meals, uniforms, service charge, medical support, training and staff accommodation or transport, depending on the property and employment terms. Human Resources teams play an important role in maintaining a positive workplace, supporting talent development and ensuring that operational departments have the people and training needed to deliver the brand experience.

Working in Indonesia

Indonesia offers varied hospitality opportunities across Bali, Java, Lombok, Batam and other resort islands. Bali has the largest international tourism market, with jobs in hotels, restaurants, wellness, events and guest services, while Jakarta and Surabaya provide broader corporate and city-hotel opportunities. Indonesian workplaces are generally collaborative and respectful of seniority, with Bahasa Indonesia widely used and English important in international hotels. Lifestyle ranges from busy urban living to relaxed beach or island communities, with affordable local food and transport, although popular tourist areas can be costly. Foreign employees normally need employer sponsorship and the appropriate work and stay permits; working on a tourist visa is not permitted. Candidates should confirm salary, service charge, accommodation, insurance, leave and relocation support before accepting an offer. Local employees usually have simpler hiring and documentation requirements.