Service Leader - HR

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – HR supports the hotel’s human resources function by coordinating recruitment, onboarding, employee records, training administration, engagement activities, policy implementation and day-to-day colleague services. Candidates typically need a degree or diploma in human resources, hospitality management, business administration or a related field, together with relevant hotel or service-industry experience. Strong communication, organization, confidentiality and problem-solving skills are expected. The successful candidate should be approachable, service-oriented and comfortable working with colleagues and managers from different backgrounds. Familiarity with Philippine labor regulations, HR systems and standard office software is advantageous. Flexibility, professionalism and the ability to manage multiple priorities in a fast-paced hotel environment are important.

About the employer

Shangri-La Group is a major international hospitality company founded in Asia and known for luxury hotels, resorts and serviced residences. Its portfolio spans destinations across Asia, the Middle East, Europe, North America and other regions, with brands focused on premium accommodation, dining, wellness and personalized service. Shangri-La properties are recognized for warm Asian hospitality, high service standards and extensive facilities for leisure and business guests. In the Philippines, the group operates well-known hotels and resorts, including properties in Metro Manila and island destinations. Employees generally work in a multicultural environment with structured operating standards, training opportunities and an emphasis on guest satisfaction. Human resources teams support recruitment, colleague welfare, learning, performance management, compliance and workplace culture across hotel departments.

Working in Philippines

The Philippines is an archipelago with varied employment opportunities in hospitality, tourism, business services, retail and technology. Metro Manila offers the broadest corporate market, while Cebu, Boracay, Palawan, Bohol and other resort areas provide hotel and tourism roles. Filipino culture is generally warm, family-oriented and community-minded, with English widely used in professional settings. Island living can offer beaches, outdoor activities and a relaxed lifestyle, although transport, healthcare, internet access and living costs vary considerably by location. Candidates relocating for work should confirm the exact island, accommodation, transport arrangements, benefits and working schedule before accepting an offer. Foreign nationals usually require an employer-sponsored work permit and appropriate visa, while Filipino citizens need standard employment documentation. Climate is tropical, with a dry season and a rainy or typhoon season. Housing near major resorts may be limited or costly, so relocation planning is advisable.